Help Desk

Complete Works helps ensure your success!

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Troubleshoot

Resolve

Train

What is help desk support?


Help desk support is a centralized point of contact that effectively uses techniques and experience to troubleshoot, diagnose, and resolve a company's internal and external queries.

Simply put, Help desk resolves your technology-related issues.


Why is help desk support essential?


IT help desk services aim at resolving and preventing IT-related issues encountered by a company’s employees or customers and ensuring the overall stability of the IT infrastructure. The use of technology can more than double a business's productivity while ensuring efficient operations. Technology supports your business and we support that technology.

Our Support Levels


  • L1. User support team solves usage issues and minor problems and escalate more complex issues


  • L2. Technical support resolves incidents by means of configuring, account administration, service restarts, etc.


  • L3. Engineers address issues at the code and database level and recommend hot fixes

Areas of Expertise

Device Support

Desktop computers, laptops, mobile devices, and IoT devices

OS Support

Windows, MAC, and Linux operating systems

Website Support

External-facing websites, intranets, and portals

Application Support

Vendor applications and internal applications

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